Because we stock all of our items, all orders are usually processed and shipped within 1-2 business days. In many cases, your items will even ship the same day! We are also upfront about our shipping costs. Because we use a cost based shipping rate, you will never be surprised at checkout with an unexpected shipping amount. We treat every item you purchase as if it were our own and we take extreme care in packaging each order
All items are shipped by either UPS or United States Postal Service (USPS).
Generally, shipments under $100 in value and under 3 lbs. in weight ship via USPS which can take between 2 and 7 business days for delivery.
Shipments over $100 and/or over 3 1bs. in weight ship via UPS. UPS ship times vary depending on what area of the country we are shipping to. We are on the West Coast, so shipping using standard UPS can take up to 6 business days to the East Coast.
We only ship within the United States at this time.
Our Refund Policy
At Fermented Food Lab, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 30 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
Please ship the returned item to:
Fermented Food Lab
6459 Malcolm Drive
San Diego, CA 92115
Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund memo.